Help & FAQs

Quick answers to the questions we hear most. Can’t find what you need? Contact us and we’ll be happy to help.

Where do you deliver?

We currently deliver within the United Arab Emirates only.

How much is shipping?

Shipping is AED 25 across the UAE and AED 50 for selected remote areas. Orders over AED 150 ship free. See Shipping & Returns for details.

How can I track my order?

Use our Track Your Order page with your order number and billing email, or sign in to your account.

Do I need an account to order?

You can create an account to follow your orders and save your details, or check out with the details we ask for at checkout.

Are your products authentic?

Yes. Glowcase offers genuine Korean skincare, makeup, haircare, fragrance and body-care brands.

How do I return or exchange an item?

Please read our Shipping & Returns page, then contact us and we will guide you through the next steps.

How can I reach you?

Email [email protected] or call +971 50 264 1277.